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About Us

Whistleblowing Policy


NKF is committed to lawful and ethical behaviour in all its activities and requires that the Board of Directors, employees, volunteers and consultants conduct themselves in a manner that complies with all applicable laws, regulations and internal policies. In keeping with this commitment and NKF’s interest in promoting open communication, this Whistle Blowing policy (“the Policy”) aims to provide a means through which employees and members of the public could, in good faith, raise concerns with the assurance that they will be protected from reprisals or victimization.

The Policy is intended to cover serious concerns that could have a negative impact on NKF, or any unethical behavior which is not in line with NKF’s code of ethics, or any unlawful activity, including but not limited to:

  1. Fraud;
  2. Theft;
  3. Bribery;
  4. Corruption;
  5. Conflict of interest;
  6. Financial statement fraud;
  7. Harassment;
  8. Unethical behavior or conduct;
  9. Breach of policy.


Harassment or Victimisation
No employee or general member of the public who in good faith reports a violation of the Policy shall suffer harassment, retaliation or adverse employment consequence.

All whistle blowing reports will be kept confidential to the extent possible, consistent with the need to conduct an adequate investigation.

Anonymous Complaints
The Policy encourages employees and general members of the public to put their names to complaints in order to facilitate appropriate follow-up and investigation. Complaints lodged anonymously would, subject to the Policy, be investigated. Consideration will be given to:
a. seriousness of the issue(s) raised;
b. credibility of the concern(s) and
c. likely availability of confirmation for the complaint(s) from attributable source(s).

Malicious Allegations
Malicious allegations by NKF staff will result in appropriate disciplinary action being taken.

Procedure for Reporting


If you see or suspect any incident, please make a report promptly at:

Telephone Number : 65062140
Email :

The following persons shall be notified directly when any reporting is made via the dedicated phone number or email address:

  1. Board Chairman
  2. Audit & Risk Committee (“ARC”) Chairman
  3. Appointed Internal Auditor

Whistleblower is encouraged to leave behind his / her name, email address and contact number within the email or telephone call to facilitate appropriate follow-up and/ or investigation.

If the concern relates to the officers mentioned above, please make report directly to:

Officers concerned

Email directly to

Board Chairman

ARC Chairman

Both the Board Chairman and the ARC Chairman

The earlier a concern is expressed, the easier it is to take action to address such concern. To ensure the factual accuracy of all complaints so that measures could be taken to mitigate or remedy them, all complaints should be lodged as soon as practicable. 

Although the complainant is not expected to prove the truth of an allegation, the complainant needs to demonstrate that he or she has a reasonable basis for the concern.

Handling of Complaints

Initial Inquiries
The actions to be taken will depend on the nature of  the complaint(s). The Board Chairman and the ARC Chairman shall determine whether an investigation is appropriate and the appropriate follow-up. Some concerns may be resolved through an agreed course of action without the need for investigation. Should an investigation be decided upon, the Board Chairman and the ARC Chairman shall jointly decide to consult other Board and/or ARC members in making this decision, if necessary.

In the event that the Board Chairman or ARC Chairman is implicated, the person shall abstain from any discussion / decision-making. The decision-making parties shall be as follow:

  1. If the ARC Chairman is implicated, the Board Chairman will make the decision, in consultation with other Board and/or ARC members.
  2. If the Board Chairman is implicated, the ARC Chairman will make the decision, in consultation with other Board and ARC members.
  3. If both the Board Chairman and the ARC Chairman are implicated, the appointed Internal Auditor will consult the other Board members to decide on the next course of action.

In the event a decision is made to proceed with an investigation, the Internal Auditor appointed by NKF shall proceed with the investigation, unless it is deemed more appropriate for another committee or party to be tasked to oversee the investigation. The committee or party overseeing the investigation shall ensure that it receives a report on each complaint and a follow-up report on actions taken to address it. Where applicable, the Board Chairman and the ARC Chairman should be kept informed of the progress of any investigation and approve any action to be taken upon completion of the investigation at the advice of the ARC members.

Report to Complainant

If the complainant has identified himself or herself, he or she will be given a status report on his or her complaint within four weeks after the complaint was initially made and such report shall include:

a. an acknowledgement of the complaint;
b. an indication on how the matter will be dealt with;
c. related information to the complainant whether initial inquiries have been made;
d. related information to the complainant whether further investigation will be undertaken and, if not, the reasons for that decision; and
e. an estimated turn-around time for a final response should further investigation(s) be undertaken.

Further Information
The amount of contact between the complainant and the body investigating the complaint will depend on the nature of the issue and the clarity of the information initially provided. Further information may be sought from the complainant in order to facilitate investigation and to ensure that all pertinent factors are taken into account in the investigation.

Subject to legal constraints, the complainant will receive appropriate report about the outcome of
any investigations.

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General Enquiries

As there are limited car park lots available at NKF Centre visitors may need to park at the nearby HDB car parks in the vicinity.

NKF HQ Mondays –Thursdays
PH / Weekends
8.30am –6.00pm
8.30am –5.00pm
Dialysis Centres Mondays –Saturdays
7.00am –11.00pm
7.00am –11.00pm

We are open on most public holidays except for the 1st day of Chinese New Year.

NKF does not provide ad hoc dialysis treatment. Our patients are on long-term dialysis treatment. You may wish to check with private dialysis centres for ad hoc dialysis treatments.

NKF does not have an outpatient clinic and hence, we are unable to arrange an appointment for members of the public. You may wish to contact a hospital of your choice for outpatient service.

Currently, NKF does not provide health report interpretation service. You may consult your General Practitioner who will be able to assist you.

Someone with kidney failure may not experience any signs and symptoms until it is too late. It is best to do a routine health screening to understand your health status better and detect any abnormalities as early as possible so that you can delay and manage the disease progression.

To know about the signs and symptoms please click here to learn more.

Decreased urination Swollen hands and ankles Sleep disturbances
Blood in the urine (tea-coloured or fresh blood) Puffiness around the eyes High blood pressure
Nausea and vomiting Itching Loss of appetite

All dialysis centres operate on 3 dialysis shifts –morning, noon and evening.

Morning Noon Evening
7.00am –12.00pm 12.00pm – 6.00pm 6.00pm –11.00pm
Timing of your dialysis schedule may vary for each dialysis centres.
Monday, Wednesday and Friday (1,3,5) OR Tuesday, Thursday and Saturday (2,4,6)


Our Admissions Counsellor will contact you once your application is finalised. They will be in contact with you soon.

From the day we receive the application form, it will take approximately 3 working days to a week for us to get back to you if you have submitted all completed supporting documents together with your application form to us. Generally, the whole process will take 6 months for the approval.

The overall application review process will take approximately 6 months before the applicant can start the first dialysis treatment. However, if the applicant is able to provide all completed supporting documents and if there is a slot available at the dialysis centre with a right match to the time slot, the waiting time could be shorter.

Currently, we do not have status checking service online. NKF Admissions Counsellor will be in contact with the applicants regarding the status.

You may pick it up from the NKF main office at 81 Kim Keat Road, Singapore 328836 or call us at 6506 2187 to have the forms sent to you.

Means Test is used to determine the amount of subsidies each person needing care is eligible for. Persons from lower income households will be granted higher subsidies under the means test framework.

Means Test subsidies calculation is based in accordance to MOH guidelines.

Our NKF Admissions Counsellor in-charge will contact you in regards to your means test status.

The Medical Social Workers at your hospital will be able to advise you on the different type of subsidies based on your financial situation.

Kidney Live Donor Support Fund

For information on kidney donation in Singapore, you may wish to contact the National Organ Transplant Unit at Tel: 6321 4390 or email

NKF’s Kidney Live Donor Support Fund covers annual health screenings and medical follow-ups; one-time reimbursement for loss of 2 months actual income of $8,500, whichever is lower: reimbursement of hospitalisation and surgical insurance premiums (capped at MediShield Life premiums); pre-transplant screening and evaluation costs for up to 2 potential donors per kidney recipient; and insurance coverage for Group Living. Policy based on sum insured of $200,000.

For more information and eligibility, please click here. 

Donation & Volunteering

You can make the donation through different platforms:

  1. For online donation: please visit
  2. Or you may like to issue a cheque made payable to “The National Kidney Foundation” or “NKF” and mail it to us at 81 Kim Keat Road, Singapore 328836.
  3. Alternatively, you may contact us at 1800-KIDNEYS (5436397) or email us at to send you the donation form.
  4. Road Singapore 328836.

Thank you for your generosity. The cheque should be issued to “The National Kidney Foundation” or “NKF”.

Thank you for bequeathing your CPF contributions to NKF. You can fill up the CPF nomination form which can be downloaded from the CPF website. NKF’s UEN is 200104750M.

Thank you for your generosity. You may like to visit the Ministry of Law’s website where you can find a list of lawyers based in Singapore. Please visit

Our UEN/ Company Registration No. / GST Registration No. is 200104750M.

Please send us an email at or call us at 1800-KIDNEYS (5436397) and we will assist you accordingly.

You may email your new mailing address to , Please include your full name, contact number, old mailing address and UEN or NRIC/FIN (last 3 digits)

You may email us at to get the donation form. Please fill up your new GIRO/credit card number, donation amount and sign the form. Thereafter, post the GIRO form back to NKF for processing.

For credit card, you may wish to scan the form and send it to NKF via either of these options:

Email –

Fax – 6253 0417

Mail – 81 Kim Keat Road, Singapore 328836

Please email us at with your full name, UEN/NRIC/FIN and mailing address.

Please email us at to have the termination form sent to you. Please fill it up and send it back to us for processing and auditing purposes.

All outright cash donations to NKF are entitled to tax deduction because NKF is a registered charity with an IPC (Institutions of Public Character) status. We are able to issue tax deductible receipts for qualifying donations to our donors.

You are entitled to a tax deduction of 2.5 times the value of your donation in the preceding year.

You may sign up via our website at

If you do not have access to the internet, please call us at 1800-KIDNEYS (5436397) to have the application form sent to you. Please fill it up and send it back to us at 81 Kim Keat Road Singapore 328836.

Once we receive your application, our colleague from the Donor and Volunteer Management Department will contact you for a phone interview. After which, you will be invited to attend our volunteer orientation. This is to allow you to have a better understanding of the volunteering activities.

The minimum age is 13 years old. For volunteers who are below the age of 21, you will need to get parental consent. You may download the consent form here.

We strongly encourage our volunteers to commit at least a year so that we can better support our patients. Our programmes and activities are flexible, you can choose your volunteering schedule according to your interest and availability.

You may volunteer with us basing on your availability. We will send a weekly email to our volunteers indicating the up-coming volunteering opportunities. You can then match your availability to the activity schedule.

We have an array of volunteering activities to suit your interest and availability. To learn more about the volunteering activities we offer, please visit

Anyone and everyone can join us as a volunteer. All applicants will be required to undergo a mandatory orientation session where you will gain insights into the Foundation’s cause, kidney disease as well as learn more about the volunteering activities we offer. Regular trainings are also conducted for all volunteers so that they can better perform their role.

Most definitely! We welcome schools, companies and community groups to volunteer with us as part of their Values In Action and Corporate Social Responsibility activities. Please get in touch with us on your interest by sending an email to

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All authorised procurement tenders or requests for proposal by NKF are exclusively posted on our official website. You may verify the information by visiting our official website or contacting us directly at