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Kidney We Care FAQ

General Enquiries

1. Can I apply for 2 projects within a year? / Am I able to seek funding for a version 2 of the same project (i.e. improved version)?

You may only submit one project at a time, as the resources required to carry out a project to completion takes time. If you wish to apply for the seed fund again, you should complete the approved project successfully before submitting a new project. In the new application, you will be required to indicate the previous project name that you received the KWC funding for. Do also explain how this latest project is different/better than the previous.

2. If my project does not require seed funding, but I am keen for it to be part of the Kidney We Care Movement, can I still apply?

Most definitely. If you do not require funding, our Volunteer Management team will be in touch with you upon receiving your application. However, the fund is made available to help you further extend your reach for the project, so do consider whether the funding can be of support to you.

3. Can projects be done outside of Singapore?

We acknowledge that kidney failure is a concern worldwide. However, the focus for this seed funding is for Singapore-based projects and should benefit the local community.

4. If I spend lesser/more than originally budgeted, what will I be reimbursed?

Reimbursement will be computed based on the actual qualifying costs incurred i.e., the amount spent or approved budget, whichever is lower. Project teams that overspent would have to absorb the additional expenditure on their own.

5. What happens if my project is not approved? Am I able to submit another application if my project is not approved?

We will provide as much advice and support your project team before submission to the evaluation panel. In the unfortunate circumstances that your project did not pass the evaluation panel, we will provide further suggestions to help improve your project application. You may submit another application.

6. For the signing of the Form of Agreement and briefing, does the whole project group have to be present?

Successful project teams must be represented by their group leader or project applicant and one other project team member for the signing and briefing. The group members are welcomed to join in if they are available.

7. Does NKF need to be informed of any media outreach?

All relevant media and publicity-related materials are to be approved by NKF before production or release. Teams should send in their materials or media release at least a week before the release date.

8. Can we tap on the KWC seed fund and other funds for the same project?

Teams are allowed to have project sponsors and other sources of funding. Please ensure that all sources are recorded in the Statement of Account.

9. If the project requires certain venue or license approvals, who will submit the application?

Teams must submit their application with the relevant authorities to obtain approval.

10. Are fund-raising projects allowed?

Yes. If the purpose of your project is to utilise the seed fund as capital for fundraising efforts, in support of NKF. However, teams are to adhere to the 30/70 rule set by NCSS: the total expenditure incurred should not exceed 30% of the total income generated by the project.

Teams that plan to conduct a fundraising project will need to sign a Letter of Agreement with NKF prior to the execution.

11. Will my team’s volunteers be issued volunteering hours or a letter?

Most definitely. Please record the respective volunteer hours to be issued accurately and clearly and submit it together with the Project Closure Form. Each volunteer sheet should detail the following: volunteer name, email address, volunteering activity date and hours spent. Volunteer hours include time spent planning, preparing and executing any volunteer activity, programme or event. Please drop an email to if you require more information or endorsement.

A letter of service will be provided upon request, after attainment of a minimum of 24 volunteering hours. Do drop an email to to request for a letter of service.

12. Who will evaluate my application?

The evaluation panel consists of professionals from media and health agencies, who are committed to health issues and reaching out to the community. If you are required to present to the panel, we will inform you of the panel members before the interview date.

13. Can the seed fund be transferred?

The seed funding granted is not transferrable to any person(s) outside of the team. In the situation that the team is unable to continue with their project, the team is liable to repay NKF the full sum of the 40% seed fund that was granted to them.

14. How do I account for in-kind sponsorship the Project Closure Report / Statement of Accounts?

For sponsorship, please reflect the value of the sponsorship/retail price of the item(s) in the Statement of Accounts under Resources, and indicate the item(s) that have been sponsored.

15. Can I apply to the KWC seed fund to support my external project that is not related to Kidney Health?

Yes, the focus of the KWC Movement (Project Impact) is to support and encourage groups to seek ways to do good for the community by bringing people together and addressing a social need. However, your will need to weave in kidney health awareness in your project to encourage the community to care for their health as part of the Kidney We Care Movement.  

16. Can I start my project while waiting for the Kidney We Care Seed Fund application status?

No, the project can only commence after the Form of Agreement is signed. Shortlisted applicants may be invited to present to an evaluation panel within 2 weeks from the date of submission. Successful applicants will receive an email notification within 2 weeks after the presentation, and will be required to attend a briefing and sign the Form of Agreement.

17. How long would it take to apply for Kidney We Care Seed Fund?

The application form and proposal needs to be submitted at least 8 weeks before the commencement of the project.

18. I am not a Singaporean/Singapore Permanent Residents (PR), can I still apply for the Kidney We Care Seed Fund to support my project?

No, as this funding is open to all Singaporeans and Singapore PRs. We would require the group IC to be Singaporean or Singapore PR, as for non-Singaporeans/PR, they are welcome to join the group as a member.

19. Who do I contact for assistance?

If you have any questions, or wish to discuss your applications in detail, you are welcome to contact


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General Enquiries

As there are limited car park lots available at NKF Centre visitors may need to park at the nearby HDB car parks in the vicinity.

NKF HQ Mondays –Thursdays
PH / Weekends
8.30am –6.00pm
8.30am –5.00pm
Dialysis Centres Mondays –Saturdays
7.00am –11.00pm
7.00am –11.00pm

We are open on most public holidays except for the 1st day of Chinese New Year.

NKF does not provide ad hoc dialysis treatment. Our patients are on long-term dialysis treatment. You may wish to check with private dialysis centres for ad hoc dialysis treatments.

NKF does not have an outpatient clinic and hence, we are unable to arrange an appointment for members of the public. You may wish to contact a hospital of your choice for outpatient service.

Currently, NKF does not provide health report interpretation service. You may consult your General Practitioner who will be able to assist you.

Someone with kidney failure may not experience any signs and symptoms until it is too late. It is best to do a routine health screening to understand your health status better and detect any abnormalities as early as possible so that you can delay and manage the disease progression.

To know about the signs and symptoms please click here to learn more.

Decreased urination Swollen hands and ankles Sleep disturbances
Blood in the urine (tea-coloured or fresh blood) Puffiness around the eyes High blood pressure
Nausea and vomiting Itching Loss of appetite

All dialysis centres operate on 3 dialysis shifts –morning, noon and evening.

Morning Noon Evening
7.00am –12.00pm 12.00pm – 6.00pm 6.00pm –11.00pm
Timing of your dialysis schedule may vary for each dialysis centres.
Monday, Wednesday and Friday (1,3,5) OR Tuesday, Thursday and Saturday (2,4,6)


Our Admissions Counsellor will contact you once your application is finalised. They will be in contact with you soon.

From the day we receive the application form, it will take approximately 3 working days to a week for us to get back to you if you have submitted all completed supporting documents together with your application form to us. Generally, the whole process will take 6 months for the approval.

The overall application review process will take approximately 6 months before the applicant can start the first dialysis treatment. However, if the applicant is able to provide all completed supporting documents and if there is a slot available at the dialysis centre with a right match to the time slot, the waiting time could be shorter.

Currently, we do not have status checking service online. NKF Admissions Counsellor will be in contact with the applicants regarding the status.

You may pick it up from the NKF main office at 81 Kim Keat Road, Singapore 328836 or call us at 6506 2187 to have the forms sent to you.

Means Test is used to determine the amount of subsidies each person needing care is eligible for. Persons from lower income households will be granted higher subsidies under the means test framework.

Means Test subsidies calculation is based in accordance to MOH guidelines.

Our NKF Admissions Counsellor in-charge will contact you in regards to your means test status.

The Medical Social Workers at your hospital will be able to advise you on the different type of subsidies based on your financial situation.

Kidney Live Donor Support Fund

For information on kidney donation in Singapore, you may wish to contact the National Organ Transplant Unit at Tel: 6321 4390 or email

NKF’s Kidney Live Donor Support Fund covers annual health screenings and medical follow-ups; one-time reimbursement for loss of 2 months actual income of $8,500, whichever is lower: reimbursement of hospitalisation and surgical insurance premiums (capped at MediShield Life premiums); pre-transplant screening and evaluation costs for up to 2 potential donors per kidney recipient; and insurance coverage for Group Living. Policy based on sum insured of $200,000.

For more information and eligibility, please click here. 

Donation & Volunteering

You can make the donation through different platforms:

  1. For online donation: please visit
  2. Or you may like to issue a cheque made payable to “The National Kidney Foundation” or “NKF” and mail it to us at 81 Kim Keat Road, Singapore 328836.
  3. Alternatively, you may contact us at 1800-KIDNEYS (5436397) or email us at to send you the donation form.
  4. Road Singapore 328836.

Thank you for your generosity. The cheque should be issued to “The National Kidney Foundation” or “NKF”.

Thank you for bequeathing your CPF contributions to NKF. You can fill up the CPF nomination form which can be downloaded from the CPF website. NKF’s UEN is 200104750M.

Thank you for your generosity. You may like to visit the Ministry of Law’s website where you can find a list of lawyers based in Singapore. Please visit

Our UEN/ Company Registration No. / GST Registration No. is 200104750M.

Please send us an email at or call us at 1800-KIDNEYS (5436397) and we will assist you accordingly.

You may email your new mailing address to , Please include your full name, contact number, old mailing address and UEN or NRIC/FIN (last 3 digits)

You may email us at to get the donation form. Please fill up your new GIRO/credit card number, donation amount and sign the form. Thereafter, post the GIRO form back to NKF for processing.

For credit card, you may wish to scan the form and send it to NKF via either of these options:

Email –

Fax – 6253 0417

Mail – 81 Kim Keat Road, Singapore 328836

Please email us at with your full name, UEN/NRIC/FIN and mailing address.

Please email us at to have the termination form sent to you. Please fill it up and send it back to us for processing and auditing purposes.

All outright cash donations to NKF are entitled to tax deduction because NKF is a registered charity with an IPC (Institutions of Public Character) status. We are able to issue tax deductible receipts for qualifying donations to our donors.

You are entitled to a tax deduction of 2.5 times the value of your donation in the preceding year.

You may sign up via our website at

If you do not have access to the internet, please call us at 1800-KIDNEYS (5436397) to have the application form sent to you. Please fill it up and send it back to us at 81 Kim Keat Road Singapore 328836.

Once we receive your application, our colleague from the Donor and Volunteer Management Department will contact you for a phone interview. After which, you will be invited to attend our volunteer orientation. This is to allow you to have a better understanding of the volunteering activities.

The minimum age is 13 years old. For volunteers who are below the age of 21, you will need to get parental consent. You may download the consent form here.

We strongly encourage our volunteers to commit at least a year so that we can better support our patients. Our programmes and activities are flexible, you can choose your volunteering schedule according to your interest and availability.

You may volunteer with us basing on your availability. We will send a weekly email to our volunteers indicating the up-coming volunteering opportunities. You can then match your availability to the activity schedule.

We have an array of volunteering activities to suit your interest and availability. To learn more about the volunteering activities we offer, please visit

Anyone and everyone can join us as a volunteer. All applicants will be required to undergo a mandatory orientation session where you will gain insights into the Foundation’s cause, kidney disease as well as learn more about the volunteering activities we offer. Regular trainings are also conducted for all volunteers so that they can better perform their role.

Most definitely! We welcome schools, companies and community groups to volunteer with us as part of their Values In Action and Corporate Social Responsibility activities. Please get in touch with us on your interest by sending an email to

Can't find what you are looking for?


Thank you for visiting our website.

Please be informed that our online donation Visa, Mastercard, and Diners/Discover payments will be temporarily unavailable on

Wednesday, 12th June 2024, from 12:00 AM to 02:00 AM for maintenance.

If you have any donation inquiries during this time, please feel free to email us at

We apologise for any inconvenience this may cause.